home page booking info training program


Effective communication - using assertiveness techniques print version | course feedback

Duration: This is a one day course

Tutor(s): Susan Lawrence.



Course Outline

Do you ever find yourself being dumped upon, taken for granted, manipulated or blowing your top? This course develops your confidence and skills in using techniques to improve your communication and change the way that others respond to you.    


  • To develop an understanding of what effective communication is
  • To develop confidence in using assertiveness techniques to communicate clearly and effectively


By the end of the course participants will have had opportunities to:
  • Explore the difference between passive, aggressive, manipulative and assertive ways to communicate
  • Understand the essential ingredients for effective communication and practice using them
  • Explore a range of commonly experienced difficulties with communication and consider more effective responses/solutions


Please contact us for an up to date course outline.    
Competences - HSC233 & 31