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People in crisis print version | course feedback


this course is only available in house
Notes:Please contact us for a detailed course outline with full agenda    

Course Outline


Grounded in best practice this one day course develops confidence and communication skills to respond safely, appropriately and confidently to people experiencing a range of mental health crisis.


To develop confidence and skills in responding to people in crisis.



By the end of the course participants will have had opportunities to:

  • explore what is meant by ‘crisis’ from a variety of perspectives (service user, personal, agency)
  • explore what might be underlying service users distress at times of crisis
  • reflect upon the challenging situations that they can experience at work
  • explore skills and responses that are supportive when responding to people in crisis, both face to face and on the telephone
  • learn the key principles of supporting someone thinking about suicide
  • consider their own needs within a supportive environment



Please contact us for an up to date course outline.    
Competences -