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Responding to mental health crisis print version | course feedback

Duration: This is a one day course

Tutor(s): Sal Ball.



Course Outline

For those staff who are the first point of contact for service users, this course develops face-to-face and telephone communication skills to respond safely, appropriately and confidently to people experiencing a range of mental health crises. Participants reflect on challenging situations and learn the key principles of supportive responses to people thinking about suicide.    


To develop confidence and skills in responding to people in crisis.    


By the end of the course participants will have had opportunities to:
  • explore what is meant by ‘crisis’ from a variety of perspectives (service user, personal, agency).
  • explore what might be underlying service users distress at times of crisis.
  • reflect upon the challenging situations that they can experience at work.
  • explore skills and responses that are supportive when responding to people in crisis, both face to face and on the telephone.
  • learn the key principles of supporting someone thinking about suicide.
  • consider their own needs within a supportive environment.


Please contact us for an up to date course outline.    
Competences - DANOS MH14.2013, NHS KSF HWB2