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Managing difficult conversations print version | course feedback

Duration: This is a 1/2 day (AM) course online for individuals (100 +VAT)

Tutor(s): Susan Lawrence.



Course Outline

Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage conversations. This course supports managers working through change and practitioners who need to have those difficult conversations with clients.    


  • To develop confidence and skills to prepare for and managing difficult conversations (including the differences online)


Particpants will have opportunities to:

  • Consider what makes conversations difficult identifying traps & pitfalls
  • Reflect upon personal responses to challenging conversations patterns and fears
  • Consider strategies to prepare for and manage conversations.


    Please contact us for an up to date course outline.    
    Competences -