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Challenging & aggressive behaviour print version | course feedback

Duration: This is a one day course

Tutor(s): Susan Lawrence.


Notes: Please contact us for a detailed course outline with full agenda.    

Course Outline

A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour and develop essential communication techniques and build confidence to defuse and de-escalate difficult situations.    


  • To develop confidence understanding and skills in dealing with challenging & aggressive behaviour in work related settings


By the end of the course participants will have had opportunities to:
  • Increase understanding of aggression, its causes and context
  • Explore their responses to anger and aggression
  • Examine what happens in challenging or aggressive incidents
  • Develop strategies to prevent and de-escalate challenging & aggressive behaviour
  • Identify strengths and areas for improvement in their working environments


Please contact us for an up to date course outline.    
Competences - NHS KSF Core 3