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Difficult & aggressive behaviour print version | course feedback

Duration: This is a one day course

Tutor(s): Susan Lawrence.


Notes: Please contact us for a detailed course outline with full agenda.    

Course Outline

A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour and develop essential communication techniques and build confidence to defuse and de-escalate difficult situations.    


  • To develop confidence understanding and skills in dealing with difficult & aggressive behaviour in work related settings


By the end of the course participants will have had opportunities to:
  • increase understanding of violence, its causes and context
  • explore their own and others responses to anger and aggression
  • examine what happens in a violent incident
  • determine their own strengths and weaknesses and those of their working environment
  • develop strategies for preventing and dealing with difficult & aggressive behaviour


Please contact us for an up to date course outline.    
Competences - NHS KSF Core 3