home page booking info training program
search
 


   

Challenging & aggressive behaviour print version | course feedback

 
 
     
Duration: This is a one day course

Tutor(s): Susan Lawrence.

Dates:

   
26/11/2019    
     
Notes: Please contact us for a detailed course outline with full agenda.    


Course Outline

   
A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour and develop essential communication techniques and build confidence to defuse and de-escalate difficult situations.    

Aims

   
  • To develop confidence understanding and skills in dealing with challenging & aggressive behaviour in work related settings
   

Objectives

   
By the end of the course participants will have had opportunities to:
  • Increase understanding of aggression, its causes and context
  • Explore their responses to anger and aggression
  • Examine what happens in challenging or aggressive incidents
  • Develop strategies to prevent and de-escalate challenging & aggressive behaviour
  • Identify strengths and areas for improvement in their working environments
   

Agenda

   
Please contact us for an up to date course outline.    
     
Competences - NHS KSF Core 3