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We ask delegates on our courses what they have found useful and why.

Here are some of the responses from the Effective communication - using assertiveness techniques course.


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  • All of the day went well and I have learnt more than I came with and hope to take the tools I have learnt with me, and use them to help others.
  • The valid and invalid criticism and how to deal with them from a position of strength.
  • The different techniques of being assertive, practising through role play, and the gears.
  • Looking at the ways in which you can assert yourself and the different baits to avoid.
  • Role play dealing with argumentative person.
  • Exploring passive, aggressive, manipulative. Preparations - negative/assertive, very good.