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We ask delegates on our courses what they have found useful and why.

Here are some of the responses from the Effective communication - using assertiveness techniques course.


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  • It was all really useful, but particularly the role playing scenarios, owning traits in my personality and knowing I need to check out I'm being understood - not assume.
    Tanya Chowdhury, Project Worker, Barnardo's - Jun 2018
  • Ingredients; I'm ok You're ok; Negative assertion. Everything was useful today.Thank you for today, I have learnt a great amount to now use in my work life.
    Sarah Tedd, Practice Development Nurse, North Somerset Community Partnership CIC - Jun 2018
  • Understanding communication and what we are trying to achieve; ingredients, negative assertion, handouts very helpful; knowledgeable trainer and very relaxed, safe group. Really excellent training day. Given me lots of food for thought and practical skills to use daily. Thank you.
    Jun 2018
  • The techniques for the training were really useful and they are effective for using in daily life, including work and home life. I particularly like the tips on how not to get hooked into baits and to get off the hamster wheel.
    Jun 2018
  • Everything, especially practical tips about body language. Susan's delivery is brilliant, she makes sure everyone's understood and had time to practise/ask questions.
    Jun 2018
  • All of it was useful! Ingredients; techniques; criticism. Susan is a great trainer - listens and gives people space to reflect and speak.
    Jun 2018