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We ask delegates on our courses what they have found useful and why.

Here are some of the responses from the Difficult & aggressive behaviour course.

 

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  • Useful to understand and acknowledge roots of anger and how they manifest as aggression. This was great training. Very practical and helpful exercises, well explained rationale.
    Rimi Hussain, Independent Mental Health Advocate (IMHA) - The Care Forum
  • Learning techniques & processes to apply to my everyday shifts. Extremely useful training, thought provoking discussions and a good mixture of activities to contextualise the information provided.
    Juliette Simmons, Resettlement and Support Officer - Elizabeth Fry Charity
  • I found the deconstruction of the stages of aggressive behaviour, use of gears and the practical suggestions offered by the course has really improved my potential as a service provider. Do you run other courses?!
    Amber McClatchey, Support Worker - The Salvation Army
  • The ‘ingredients’ and the ‘gears’ to difficult and aggressive behaviour were useful as were the steps to change. The course was very useful and will help me to think carefully when in a confrontational situation. Very responsive trainer who seemed very knowledgeable.
  • There was so much clear, specific instruction and guidance that I will use. Everything was very relevant. I feel so inspired, hopeful and confident. Thank you very much.
  • Acknowledging steps to follow in any situation that allow you to stay in control and stop an incident escalating. All the hints and tips are really transferable! Excellent presentation.