Callers in crisis (online for individuals)

places available
SKU
C1OI
£100.00

Develop your confidence and telephone communication skills to respond to people experiencing Mental Health crisis.

This is a 1/2 day course delivered online (for individuals).

Administrative staff and those providing telephone support and advice often the first point of contact for service users.

Grounded in best practice, this one day course develops confidence and communication skills to respond safely and appropriately to people experiencing crisis.

    Also available for teams in-house (we come to you) and (online for teams)

    Course aims

    To develop confidence and skills to respond to callers in crisis

    Course objectives

    By the end of the course participants will have had opportunities to:

    • Take time to reflect on the current and changing situation that participants find themselves in, and consider their own wellbeing in a supportive environment
    • Connect with colleagues about the current picture for the people they are supporting who may be experiencing distress
    • Learn about some of the underlying causes of mental health distress, and how to respond to distress helpfully
    • Consider how communication works, learn the basic requirements for good listening, and how these responses translate to support offered remotely by telephone (with reference to text, email, webchat and video)

    Venue info:

    This course is delivered online (for individuals)

    Trainer: Sal Ball

    "Really enjoyed it. Course leader was excellent and brought a wealth of expertise and knowledge. Helpful concrete strategies. Gave me confidence and made me feel positive about my role and what I can do to help. Also, it felt relaxing, which is amazing given we were using Zoom! Thank you for a great morning."

    Clinical Services Administrator, January 2021


    "Reassuring and confidence building. Really nice to cover some key skills to use when dealing with a difficult phone call. Sal did a fantastic job, she is clearly very knowledgeable and has a great way of putting everyone at ease making it very enjoyable. Thank you!"

    Social Prescriber, January 2021


    "Interactions with other staff members in different job roles to gain a wider perspective. I found the course leader's teaching methods and approach fantastic. Great mixture of learning methods and resources."

    Clinical Services Administrator, January 2021


    "Discussion with peers and realisation about what other people are dealing with in their personal lives as well as their work lives. Hearing how peers handle similar situations differently and sometimes with better outcomes. Pleased to have got a place today - it is a course I have wanted to do for a long time. Very informative, relatable and much needed in the current situation."

    Medical Secretary, December 2020


    "I loved how the course was structured and how engaging it was. I felt connected with the group of attendees. Hearing other people perspectives and personal experiences. Guidance how to empathise with SU. Small group was great, as it felt comfortable to share our stories and perspectives."

    Ward Administrator, December 2020


    "Listening to others perspective on things and their coping strategies. Sal was a great listener and never made us feel our answers were wrong. Understanding and empathetic about our different ways of working and handling situations."

    Management Team Administrator, December 2020