Challenging & aggressive behaviour

In-house course

Build confidence to defuse and de-escalate challenging and aggressive situations, using effective communication techniques.

This is a 1 day in-house course (we come to you).

A practical stepped approach to containing and responding safely and confidently to incidents in the workplace.

Understand what’s behind the behaviour and develop essential communication techniques and practical strategies to build confidence to defuse and de-escalate challenging and aggressive situations.

    This training is available for individual staff members on our open programme in Bristol (you come to us).

    Also currently available (online for individuals) and (online for teams).

    Course aims

    To develop confidence understanding and skills in dealing with difficult & aggressive behaviour in work related settings

    Course objectives

    By the end of the course participants will have had opportunities to:

    • Increase their understanding of aggression, its causes and context
    • Explore their responses to anger and aggression
    • Examine what happens in challenging or aggressive incidents
    • Develop strategies to prevent and de-escalate challenging & aggressive behaviour
    • Identify strengths and areas for improvement in their working environments

    Venue info:

    In-house courses (we come to you)

    We would ask you to arrange a suitable venue and refreshments for the training. Contact us for more information.

    Trainer: Susan Lawrence

    "Learning new techniques and ways of managing behaviours in clients. The focus on self-care was really valuable. Really enjoyed the training. Thank you!"

    Course participant, Crisis House Support Worker, July 2021

    "The trainer was fun, informative and really approachable. Learning a more in-depth understanding of roots of conflict and remembering to do this. Learning new techniques and hoe to apply them."

    Course participant, Complex Needs Safe House Worker, July 2021

    "Looking into aggression in much more depth, why it happens and both sides of it. Very good trainer, kept me well engaged and because of this I fully understood. Will take key points back to my workplace."

    Rebecca Lawlor, Support Worker, Elizabeth Fry Charity, March 2019

    "Useful to understand and acknowledge roots of anger and how they manifest as aggression. This was great training. Very practical and helpful exercises, well explained rationale."

    Independent Mental Health Advocate (IMHA), The Care Forum

    "Learning techniques & processes to apply to my everyday shifts. Extremely useful training, thought provoking discussions and a good mixture of activities to contextualise the information provided."

    Resettlement and Support Officer, Elizabeth Fry Charity

    "Do you run other courses?! I found the deconstruction of the stages of aggressive behaviour, use of gears and the practical suggestions offered by the course has really improved my potential as a service provider."

    Support Worker, The Salvation Army

    "The ‘ingredients’ and the ‘gears’ to difficult and aggressive behaviour were useful as were the steps to change. The course was very useful and will help me to think carefully when in a confrontational situation. Very responsive trainer who seemed very knowledgeable."