Callers in crisis
Course overview:
Administrative staff and those providing telephone support and advice are often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication skills to respond safely and appropriately to people experiencing mental health crisis across remote support channels (telephone, text, webchat and video).
Aim(s):
To develop confidence and communication skills to respond safely, appropriately and confidently across remote support channels to people experiencing mental health crisis.
Objectives:
By the end of the course participants will have had opportunities to:
- Explore what is meant by ‘crisis’ from a variety of perspectives (person using service, personal, service)
- Explore what might be underlying someone’s distress at times of mental health crisis
- Reflect upon the challenging calls that they receive within their individual work settings
- Explore skills and responses that are supportive when responding to people in crisis on the telephone
- Consider their own needs within a supportive environment
Maximum group size: 16
In-person training – we ask you to provide a suitable venue and refreshments.
Enquire or book in a meeting with us
Your trainer(s)
Sal Ball
Sal Ball is a mental health practitioner with approaching 30 years’ experience of developing and delivering mental health projects and support groups in the voluntary sector. She has built an expertise in training and developing good practice for volunteers, frontline staff and specialist mental health professionals in supporting individuals in distress, both remotely and in person.
Her areas of specific interest are around supporting those in emotionally demanding roles, including peer-led and grassroots projects, to gain resilience, confidence, and satisfaction from the challenging work they undertake. She has worked extensively in the fields of peer support, trauma, personality disorder, and self-harm.
She is currently developing these skills and interests further working as a Nature Connector and Forest Therapy Practitioner.
Ben Howie
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trainingexstg
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