Managing difficult conversations

places available

For managers working through change and practitioners working with clients, this course develops confidence and skills to prepare for and manage difficult conversations.

This is a 1 day course in Bristol (you come to us).

Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage conversations.

This course supports managers working through change and practitioners who need to have those difficult conversations with clients.

    Available for teams in-house (we come to you).

    Also currently available (online for individuals) and (online for teams).

    Course aims

    To develop confidence and skills to prepare for and to manage difficult conversations (including the differences online)

    Course objectives

    By the end of the course participants will have had opportunities to:

    • Consider what makes conversations difficult – identifying traps & pitfalls
    • Reflect upon personal responses to challenging conversations – patterns and fears
    • Consider strategies to prepare for, manage and review conversations

    Venue info:

    Courses in Bristol (you come to us)

    We will deliver the training to smaller groups and/or in larger rooms. We have been working closely with venues to ensure we have Covid-safety measures and clear guidance in place.

    If for any reason the course cannot be delivered face-to-face, we will take a flexible and responsive approach to keep people learning – which will include transferring bookings to the next available dates.

    Trainer: Susan Lawrence

    "Useful tools provided to reflect on how I am communicating, especially negative enquiry and assertiveness. I enjoyed the training which reinforced confidence in my practice."

    Social Worker, February 2021

    "What's the story, negative enquiry, being more aware of judgement and bias. Very informative and knowledgeable trainer."

    Social Work Assistant, February 2021

    "Very useful tools and processes for being translucent with communication. Appreciated the time to be trained in this area as this is key within my role."

    Early Help Worker, February 2021

    "Very useful. Negative enquiry, recognising my own triggers, giving feedback. I really enjoyed the course."

    Student Social Worker, February 2021

    " Everything on the course was really useful. Nice to know that we are doing our best. Great training - Thank you Susan! Meeting and listening to other people’s experience. Lots to take away - taking time to listen, structuring difficult conversations, using strategies such as attunement and validating. Delivered really well."

    Social Care Manager, February 2021