Terms and conditions

Course in Bristol (you come to us) and Online training (for individuals)

Transfer terms:

• Bookings can be transferred up to 21 days before the course, subject to an administrative fee of £30 (+ VAT).

Cancellation terms:

• Cancellations received more than 21 days before the course are subject to an administrative fee of £30 (+ VAT).
• No refund will be made for cancellations received after this date.
• No refunds are available for course fees of £30 + VAT or less.
• Transfers, cancellations and any other changes to bookings must be confirmed in writing.

In-house courses (we come to you) and Online training (for teams)

We send contracts for all in-house courses (unless we have signed a contract issued by you).

Cancellation terms:

• Cancellation more than 3 weeks before the date of delivery of the first training session: a cancellation charge will be made proportional to the amount of work already undertaken by the Training Exchange.
• Cancellation less than 3 weeks before the date of delivery of the first training session will incur a cancellation charge of 50% of the agreed fees.
• Cancellation less than 48 hours before the date of delivery of the first training session will incur a cancellation charge of the full agreed fees.