Conflict resolution
Develop confidence, understanding and skills in conflict resolution.
This is a 1 day in-house course (we come to you).
Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
Participants identify suitable conflict resolution approaches, practice key skills and solution focused communication techniques to manage conflict, and discuss frequent problem areas and ways to resolve them.
Currently only available as an in-house course (we come to you).
Course aims
To develop confidence, understanding and skills in conflict resolution
Course objectives
By the end of the training course participants will have had opportunities to:
- Identify key ingredients in all conflict
- Recognise common pitfall approaches to managing conflict
- Identify different stages of conflict escalation and consider suitable resolution approaches
- Practice key skills to build confidence to manage conflict
- Explore frequent problem areas and ways to resolve them
Venue info:
In-house courses (we come to you)
We would ask you to arrange a suitable venue and refreshments for the training. Contact us for more information.
Trainer: Susan Lawrence
"Group exercises were useful as they were relevant to real work experiences. Very useful course – thanks."
"The ‘steps’ were useful and knowing how to use them."
"The whole course was very useful."