Effective communication - using assertiveness techniques
Develop confidence in using assertiveness techniques to communicate clearly and effectively.
This is a 1 day in-house course (we come to you).
A dynamic and practical day to understand the core principles for effective communication, and to practise using ingredients and techniques for communicating assertively one-to-one and in groups.
Explore barriers, behaviours and triggers that can inhibit effective communication and develop strategies and confidence to manage these.
Also available as a ½ day in-house course (we come to you) and (online for teams).
Course aims
To develop an understanding of what effective communication is
To develop confidence in using assertiveness techniques to communicate clearly and effectively
Course objectives
By the end of the course participants will have had opportunities to:
- Explore the difference between passive, aggressive, manipulative and assertive ways to communicate
- Understand the core principles of effective communication
- Practice using ingredients and techniques for effective communication
- Explore commonly experienced difficulties and ways to manage these in one-to-one and group settings
Venue info:
In-house courses (we come to you)
We would ask you to arrange a suitable venue and refreshments for the training. Contact us for more information.
Trainer: Susan Lawrence
"It was all really useful, but particularly the role playing scenarios, owning traits in my personality and knowing I need to check out I'm being understood - not assume."
Tanya Chowdhury, Project Worker, Barnardo's, June 2018
"Ingredients; I'm ok You're ok; Negative assertion. Everything was useful today. Thank you for today, I have learnt a great amount to now use in my work life."
Sarah Tedd, Practice Development Nurse, North Somerset Community Partnership CIC, June 2018
"Understanding communication and what we are trying to achieve; ingredients, negative assertion, handouts very helpful; knowledgeable trainer and very relaxed, safe group. Really excellent training day. Given me lots of food for thought and practical skills to use daily. Thank you."
"I particularly like the tips on how not to get hooked into baits and to get off the hamster wheel. The techniques for the training were really useful and they are effective for using in daily life, including work and home life."
"Everything, especially practical tips about body language. Susan's delivery is brilliant, she makes sure everyone's understood and had time to practise/ask questions."
"Susan is a great trainer - listens and gives people space to reflect and speak. All of it was useful! Ingredients; techniques; criticism."