Responding to mental health crisis

In-house course

Develop face-to-face and telephone communication skills to respond safely and confidently to mental health crisis.

This is a 1 day in-house course (we come to you).

For those staff who are the first point of contact for service users, this course develops face-to-face and telephone communication skills to respond safely, appropriately and confidently to people experiencing a range of mental health crises.

Participants reflect on challenging situations and learn the key principles of supportive responses to people thinking about suicide.

    This training is available for individual staff members on our open programme in Bristol (you come to us).

    Available as a ½ day in-house course (we come to you).

    Also currently available (online for individuals) and (online for teams).

    Course aims

    To develop confidence and skills in responding to people in crisis

    Course objectives

    By the end of the course participants will have had opportunities to:

    • Explore what is meant by crisis from a variety of perspectives (service user, personal, agency)
    • Explore what might be underlying service users distress at times of crisis
    • Reflect upon the challenging situations that they can experience at work
    • Explore skills and responses that are supportive when responding to people in crisis, both face to face and on the telephone
    • Learn the key principles of supporting someone thinking about suicide
    • Consider their own needs within a supportive environment

    Venue info:

    In-house courses (we come to you)

    We would ask you to arrange a suitable venue and refreshments for the training. Contact us for more information.

    Trainer: Sal Ball

    "Discussions around what to do on the phone and that I'm not saying the "wrong" thing. It has boosted my confidence, so thank you! Great group size and participants and open discussions. Sal has been really engaging, mindful of everyone’s need within the group, and really compassionate. Really enjoyed this training."

    Melissa Burns, Crisis Worker, The Bridge (SARC), April 2019

    "Talking to others about our experiences, skills and understanding of crisis - reassurance. I found it all useful! Thank you so much, a great day!"

    Hannah Webb-Martin, Behaviour Support Manager, Cotham School, April 2019

    "The training was extremely informative and interesting. It was very relevant to my role. The trainer was brilliant. Excellent group discussions, reflective practice and group activities. I shall take away all the skills and ideas gained today and use in my approach at work - thank you."

    Laura Burton, Helpdesk Support Worker, Splitz Support Service, March 2017

    "Learning about how to interact with people in crisis and incorporating the ASIST concept. Very useful, informative and reassuring."

    Aimée Dunning, Support Worker, Next Link Housing, March 2017

    "Stories and examples kept me interested right through. The facilitator was excellent - really knowledgeable. It will make me more understanding and empathetic to people’s needs and feelings. Best training day I have ever had."

    "I’ll go away more confident and hopefully a better listener. Sal was so energetic and engaging it made the day fly by!"