Responding to mental health crisis (online for individuals)

places available

Develop face-to-face and telephone communication skills to respond safely and confidently to mental health crisis.

This is a 1/2 day course delivered online (for individuals).

The online version of ‘Responding to people in mental health crisis’ has been developed in direct response to the Covid 19 situation and is designed specifically for delivery to small groups.

It explores the experience they have of responding to people in mental health crisis, and the underlying reasons for distress. It develops confidence and communication skills to respond safely, appropriately and confidently, both remotely and in person, to people experiencing different expressions of distress.

It has a strong emphasis on the support and wellbeing of those attending and offers space for personal reflection.

    This training is available for individual staff members on our open programme in Bristol (you come to us) and for teams in-house (we come to you).

    Also currently available (online for teams).

    Course aims

    To develop confidence and skills in responding to people in crisis

    Course objectives

    By the end of the course participants will have had opportunities to:

    • Take time to reflect on the current situation that participants find themselves in, and consider their own wellbeing in a supportive environment
    • Connect with colleagues about the current picture for the people they are supporting who may be experiencing distress
    • Learn about how communication works, and learn the basic requirements for good listening, and how these responses translate to support offered remotely by telephone, text, email, webchat and video
    • Consider the underlying causes of mental health distress, and how to respond to a range of distress helpfully

    Venue info:

    This course is delivered online (for individuals)

    Trainer: Sal Ball

    "Excellent! The group work was useful. Good pace and good learning opportunity to share info."

    Recovery Navigator, January 2021

    " Hearing everybody else's thoughts. Helpful and insightful. Our course leader really knew her stuff and communicated well."

    Recovery Navigator, January 2021

    Further feedback from face-to-face training...

      "Discussions around what to do on the phone and that I'm not saying the "wrong" thing. It has boosted my confidence, so thank you! Great group size and participants and open discussions. Sal has been really engaging, mindful of everyone’s need within the group, and really compassionate. Really enjoyed this training."

      Melissa Burns, Crisis Worker, The Bridge (SARC), April 2019

      "Talking to others about our experiences, skills and understanding of crisis - reassurance. I found it all useful! Thank you so much, a great day!"

      Hannah Webb-Martin, Behaviour Support Manager, Cotham School, April 2019

      "The training was extremely informative and interesting. It was very relevant to my role. The trainer was brilliant. Excellent group discussions, reflective practice and group activities. I shall take away all the skills and ideas gained today and use in my approach at work - thank you."

      Laura Burton, Helpdesk Support Worker, Splitz Support Service, March 2017

      "Learning about how to interact with people in crisis and incorporating the ASIST concept. Very useful, informative and reassuring."

      Aimée Dunning, Support Worker, Next Link Housing, March 2017

      "Stories and examples kept me interested right through. The facilitator was excellent - really knowledgeable. It will make me more understanding and empathetic to people’s needs and feelings. Best training day I have ever had."

      "I’ll go away more confident and hopefully a better listener. Sal was so energetic and engaging it made the day fly by!"