Responding to mental health crisis (online for individuals)

places available

Develop face-to-face and telephone communication skills to respond safely and confidently to mental health crisis.

This is a 1/2 day course delivered online (for individuals).

The online version of ‘Responding to people in mental health crisis’ has been developed in direct response to the Covid 19 situation and is designed specifically for delivery to small groups.

It explores the experience they have of responding to people in mental health crisis, and the underlying reasons for distress. It develops confidence and communication skills to respond safely, appropriately and confidently, both remotely and in person, to people experiencing different expressions of distress.

It has a strong emphasis on the support and wellbeing of those attending and offers space for personal reflection.

    This training is available for individual staff members on our open programme in Bristol (you come to us) and for teams in-house (we come to you).

    Also currently available (online for teams).

    Course aims

    To develop confidence and skills in responding to people in crisis

    Course objectives

    By the end of the course participants will have had opportunities to:

    • Take time to reflect on the current situation that participants find themselves in, and consider their own wellbeing in a supportive environment
    • Connect with colleagues about the current picture for the people they are supporting who may be experiencing distress
    • Learn about how communication works, and learn the basic requirements for good listening, and how these responses translate to support offered remotely by telephone, text, email, webchat and video
    • Consider the underlying causes of mental health distress, and how to respond to a range of distress helpfully

    Venue info:

    This course is delivered online (for individuals)

    Trainer: Sal Ball

    "Excellent! The group work was useful. Good pace and good learning opportunity to share info."

    Recovery Navigator, January 2021

    "Hearing everybody else's thoughts. Helpful and insightful. Our course leader really knew her stuff and communicated well."

    Recovery Navigator, January 2021

    "This training really highlighted the experience of the person in crisis. Understanding perceptions of a person in crisis, how to enable conversation about the crisis, understanding elements of self-harming / self-helping. Sal had a great personable approach, she really engaged everyone."

    Multi-agency course participant, November 2020

    "I liked whole training, especially Sal’s welcoming attitude. It was good to share my experience and to know that I am doing a good job. I was able to learn from others and their ways to support people in mental health crisis."

    Multi-agency course participant, February 2021

    "Really good course. Interactive. Lots of opportunity to reflect on practice and discuss how to support mental health crisis."

    Multi-agency course participant, November 2020

    "Sal was very good, I enjoyed her engagement and knowledge base. The grounding exercises and the resources presented were very useful."

    Multi-agency course participant, November 2020

    "I really enjoyed the training and found the trainer really engaging, thought provoking and empowering. Even if you have reservations about zoom training this is a great course. Sal does a great job of making you feel like you are in the room!"

    Multi-agency course participant, October 2020

    "This is valuable, practical and down to earth training. Suitable for everyone."

    Multi-agency course participant, October 2020