De-escalation skills & challenging behaviour (online for teams)
Build confidence to defuse and de-escalate challenging and aggressive situations, using effective communication techniques.
This is a ½ day course delivered online (for teams).
A practical stepped approach to containing and responding safely and confidently to incidents in the workplace.
Understand what’s behind the behaviour and develop essential communication techniques and practical strategies to build confidence to defuse and de-escalate challenging and aggressive situations.
This training is available for individual staff members on our open programme in Bristol (you come to us).
Also available for teams in-house (we come to you).
Half day delivery in-person may be considered, with the option to combine with other content e.g. conflict resolution, managing difficult conversations, effective communication and improved conversations.
Course aims
To develop understanding and introduce skills helpful for de-escalation and managing challenging behaviour
Course objectives
By the end of the course participants will have had opportunities to:
- Consider what happens when situations escalate
- Reflect upon personal responses
- Begin to consider skills and strategies to help prevent and de-escalate scenarios
Venue info:
This course is delivered online (for teams)
Trainer: Susan Lawrence
"Very useful. The interactive elements were great. A chance to reflect and apply models in engaging activities. I liked the metaphors and examples. Very engaging training. Well delivered. Thank you!"
Hope Mayhew, Brigstowe Project, February 2023
" Informative and easy to understand. Clear explanations and being given definitions for experiences I could not explain before. I enjoyed being able to practice skills and feel included with the training. "
Tim Marriott, Developing Health & Independence (DHI), February 2023
"Examples of language to use in challenging situations. Visual examples and incorporating different learning styles. Thank you very much. Really helpful and interesting training!"
Course participant, February 2023
"Lots of tools and techniques to think about and apply when working with clients. Very relaxed, I really enjoyed it!"
Paul Edwards, Developing Health & Independence (DHI), February 2023
