People skills

For managers working through change and practitioners working with clients, this course develops confidence and skills to prepare for and manage difficult conversations.

This is a 1/2 day in-house course (we come to you).

Develop confidence in using assertiveness techniques to communicate clearly and effectively.

This is a 1 day in-house course (we come to you).

Understanding good practice principles and explore ways to increase service user involvement in your service.

This is a 1 day in-house course (we come to you).

Develop confidence, understanding and skills in conflict resolution.

This is a 1 day in-house course (we come to you).