People skills

For managers working through change and practitioners working with clients, this course develops confidence and skills to prepare for and manage difficult conversations.

This is a 1/2 day in-house course (we come to you).

Develop confidence in using assertiveness techniques to communicate clearly and effectively.

This is a 1 day in-house course (we come to you).

Develop understanding and tools to provide support using a key worker and individual support planning approach.

This is a 1 day in-house course (we come to you).

Understanding good practice principles and explore ways to increase service user involvement in your service.

This is a 1 day in-house course (we come to you).

Develop confidence, understanding and skills in conflict resolution.

This is a 1 day in-house course (we come to you).

Explore the practical and emotional issues faced by lone workers and their managers, and build on good practice to increase safety and manage risk.

This is a 1 day in-house course (we come to you).

Explore the practical and emotional issues faced by lone workers and their managers, and build on good practice to increase safety and manage risk.

This is available as a 1/2 or 1 day online course delivered in-house (for teams).

Understand key issues in Child Protection and Safeguarding, develop confidence to respond to direct disclosure and learn what to do if you suspect a child is being abused.

This is a 1 day in-house course (we come to you).

Understand key issues in Child Protection and Safeguarding, develop confidence to respond to direct disclosure and learn what to do if you suspect a child is being abused.

This is available as a 1/2 or 1 day online course delivered in-house (for teams).

Explore creative methods for engaging and facilitating communities and service users in consultation processes.

This is a 1 day in-house course (we come to you).